Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Smart Reach Solutions ("we", "us", "our") collects, uses, stores, shares and protects personal information when you use our website or contact us.

2. Information We Collect

We may collect:

• Full name
• Business email address
• Telephone number
• Company name
• Service interests
• Budget information
• Project details and enquiry content
• Technical information such as IP address, browser type and website usage.

3. How We Collect Information

Information is collected when you:

• Complete our enquiry form
• Contact us by email, phone or WhatsApp
• Request a proposal
• Use our website

4. How We Use Information

We use your information to:

• Respond to enquiries
• Prepare quotations and proposals
• Deliver our services
• Manage client relationships
• Improve website performance
• Comply with legal obligations

5. Legal Basis

Where applicable, we process information under the UAE Personal Data Protection Law and UK GDPR using consent, contractual necessity, legitimate interests and legal obligations.

6. Marketing

Submitting an enquiry does not automatically subscribe you to marketing communications. We only send marketing where permitted by law or where you have agreed.

7. Cookies

Our website may use cookies and similar technologies for website functionality, security and analytics. Non-essential cookies will only be used where required consent has been obtained.

8. Sharing Information

We may share information with trusted service providers including website hosting, CRM, email providers and professional advisers. We never sell personal information.

9. International Transfers

As we operate internationally, information may be processed outside your country. Appropriate safeguards will be applied where required.

10. Data Retention

Enquiries are generally retained for up to 24 months after the last meaningful communication unless a longer retention period is legally required.

11. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure or loss.

12. Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, object to processing, or withdraw consent.

13. Contact

14. Changes

We may update this Privacy Policy from time to time. The latest version will always be published on our website.