Terms & Conditions

1. About Us

Smart Reach Solutions is a digital growth consultancy providing businesses with professional services including, but not limited to:

• Digital Marketing
• Website Design & Development
• Search Engine Optimisation (SEO)
• Branding & Identity Design
• Social Media Marketing
• Paid Advertising
• Business Consultancy
• Marketing Strategy
• Content Creation
• Graphic Design
• Business Growth Solutions

Throughout these Terms, "Smart Reach Solutions", "we", "our", and "us" refer to the company operating this website.

2. Acceptance of Terms

By using our website or requesting our services, you agree to comply with these Terms, provide accurate information, use our website lawfully, not interfere with website functionality, and respect our intellectual property rights.

3. Our Services

The information on this website is provided for general informational purposes. All services are subject to consultation, project review, availability, written agreement, proposal acceptance, and applicable payment terms. Submitting an enquiry does not guarantee acceptance of a project. We reserve the right to decline an enquiry where appropriate.

4. Quotations & Proposals

Unless stated otherwise, quotations remain valid for 30 days. Prices may change after expiry. Additional work requested outside the agreed scope will be quoted separately. Any estimate of project duration is an approximation only unless expressly guaranteed in writing.

5. Client Responsibilities

Clients are responsible for providing accurate project information and supplying required materials in a timely manner, including logos, images, text, branding assets, product information, feedback, and approvals. Clients must review deliverables and respond within reasonable timeframes. Delays in providing information, feedback, access, or approvals may extend project timelines.

6. Payments

Payment terms are specified in individual proposals, contracts, or invoices. Unless otherwise agreed in writing, deposits are non-refundable once work has commenced. Final files, deliverables, or website launch may be withheld until outstanding invoices are paid in full. Late payments may delay project delivery, and Smart Reach Solutions reserves the right to suspend ongoing work until payment has been received.

7. Revisions

Unless otherwise stated in a proposal, reasonable revisions within the agreed scope are included. Additional revisions or work outside the agreed scope may incur additional charges. Major changes requested after approval may be treated as additional work or a separate project.

8. Intellectual Property

Until full payment has been received, concepts, designs, graphics, source files, website code, marketing materials, and project documentation remain the intellectual property of Smart Reach Solutions, except for third-party materials and client-owned content. Following full payment, ownership or usage rights in the agreed final deliverables will transfer or be licensed to the client as stated in the applicable proposal or agreement. Smart Reach Solutions retains ownership of its pre-existing templates, internal processes, methodologies, software tools, frameworks, know-how, and proprietary systems.

9. Client Content

Clients confirm that they own, license, or otherwise have permission to use all content supplied to us, including logos, images, videos, documents, branding, and written content. The client is responsible for ensuring supplied materials do not infringe third-party intellectual property, privacy, publicity, or other rights.

10. Website Development

Where Smart Reach Solutions develops a website, the client is responsible for domain ownership, hosting accounts unless included in the agreed scope, third-party subscriptions, software licences, and ongoing maintenance unless separately contracted. Website launch or handover may be delayed where outstanding invoices, approvals, content, credentials, or other required materials remain pending.

11. SEO Services

SEO performance is influenced by external factors beyond our control. We do not guarantee specific search rankings, search engine positions, website traffic, sales, leads, or revenue. Search engines may change algorithms, policies, and indexing practices at any time, which may affect results.

12. Digital Marketing

Marketing performance depends on variables including market competition, budget, industry, audience behaviour, seasonal demand, creative performance, and platform algorithms. Unless expressly agreed in writing, no guarantee is made regarding leads, sales, conversions, return on investment, or revenue growth.

13. Third-Party Platforms

Our services may involve third-party platforms and providers such as Google, Meta, LinkedIn, TikTok, Microsoft, WordPress, Netlify, hosting providers, CRM systems, and advertising platforms. We are not responsible for third-party outages, account suspensions, policy changes, service interruptions, or software defects outside our reasonable control.

14. Confidentiality

Each party should keep confidential information received from the other party secure and use it only for the relevant business relationship, except where disclosure is authorised, reasonably required to provide the services, or required by law. Separate confidentiality or non-disclosure agreements will prevail where applicable.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Smart Reach Solutions will not be liable for indirect or consequential loss, loss of profit, business interruption, loss of opportunity, reputational loss, or loss of data arising from use of the website or services. Where liability cannot lawfully be excluded, our aggregate liability relating to a particular project will not exceed the fees paid to Smart Reach Solutions for the services giving rise to the claim, except where a different limitation is required by law or agreed in writing.

16. Website Availability

We aim to keep our website reasonably available but do not guarantee uninterrupted or error-free access. Maintenance, technical issues, cybersecurity events, network failures, or external factors may occasionally affect availability.

17. Acceptable Website Use

You must not upload malicious software, attempt unauthorised access, interfere with website security, submit fraudulent or deliberately misleading enquiries, unlawfully harvest information, or otherwise use the website in violation of applicable law. We may restrict access where misuse is identified.

18. External Links

Our website may contain links to third-party websites. We do not control third-party websites and are not responsible for their content, availability, security, terms, or privacy practices. A link does not necessarily constitute endorsement.

19. Force Majeure

We will not be responsible for delay or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, government action, widespread internet or utility outages, cyber incidents, pandemics, industrial disputes, or failures of critical third-party infrastructure.

20. Termination

Either party may terminate services in accordance with the applicable proposal, contract, or written agreement. Payment remains due for work completed and committed costs incurred before termination. Outstanding invoices remain payable, and work in progress may be suspended or withheld subject to applicable law and the parties' agreement.

21. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and protected.

22. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on the website with an updated effective date. Changes will apply prospectively unless applicable law requires otherwise.

23. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which Smart Reach Solutions is legally established, subject to any mandatory rights or laws that apply to the user or client. For greater certainty, the exact legal entity and governing jurisdiction should be inserted here before publication if they are not already specified in the client's service agreement.

24. Contact Us